Nokia
Defective C5 Nokia hand set

Sir,

I bought a Nokia C5-00 handset from The MobileStore Limited. 31 Chowringhee Road on 21st January vide their invoice no. 4281/1953275 for Rs.7289/-.

I am extremely sorry to inform you that the steel plate which covers the "Right & Left Selection Key", "Call Key", "End Call" and "Scroll Bar" just popped out of the mobile hand set giving it a very ugly look. This is not expected of a new NOKIA set which is barely four months' old.

We tried to get the set "SWAPPED" at the above mentioned Mobile Store, but unfortunately their way of dealing with a customer with grievances is absolutely disgusting. What a difference of attitude when compared to the sales talk they gave me when I purchased this set.

I am absolutely dis-illusioned with the service provided by your dealers. But Sir, in the bargain the brand name "NOKIA" is suffering and the time will not be far when people will spread bad word for Nokia and the customers will shy away from buying this brand; and you are aware in today's competitive market there are many brands to fall back on.

I would, therefore, request you to arrange and get my set swapped at the earliest possible convenience.

Please feel free to call me at my mobile number 98310 96990.

Best regards,

Amit Sengupta

98310 96990

Company: Nokia
Country: India
State: West Bengal

  <     >