Nokia mobile handset 6600
Non-functioning of the handset despite repeated repairs carried out by NOKIA CARE - MILAPS ELECTRONICS, SITABULDI, NAGPUR

I had purchased a Nokia mobile hand set - Model No. 6600 in the month of October. Till December, it was functionining very well to my entire satisfaction. However, later on it started giving problems like non-opening of folders, non-performing Bluetooth functions, etc. for which I visited your Nokia Care Centre at Sanskrutik Sankul, Sitabuldi Nagpur, who after verifying the hand set gave me an estimate of Rs.1750/- for software updation. I was told that the handset would have to be sent to Delhi and it will be returned to me after 15/20 days to which I agreed. However, on the 15th December, i.e. after just 3 days of my lodging the hand set with them, I received a phone call from M/s Milaps Electronics informing me that the handset was ready for delivery duly repaired. I took the delivery of the same on the 15th December. The handset worked for 2./ 3 days and again started giving the same problems. Since the handset was covered under repairs guarantee, I again deposited the same with M/s Milaps Electronics. Since then, till date, I had given my handset to them for the same problems 5 times, but the problem with the handset is not repaired and as on date my handset is lying dead without any use to me. I had also lodged complaints on customer care helpline 080 30303838 on 2/3 occasions.

I feel that the world's topmost mobile company is just fooling the crores of customers in India on the pretext of best customer service in the world.

Mine is the latest example in this regard. We all, aggrieved by the company's apathy towards customer complaints should join our hands and knock the doors of consumer forum to seek redressal of our grievances against such a reputed company world over to expose it's apathy towards customers.

Company: Nokia mobile handset 6600
Country: India

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