Nokia/ Nokia E71
Failure of the device

Dear Sir,

My name is Premjit. I bought a Nokia E71 from a mobile store in 08th May. Around 20 days back, some of the buttons on the keypad stopped working and before that some times the phone use to hang in between and I had to remove the battery to get it operational again. When I contacted Nokia care they simply said that the key pad is damaged because of some fluid has penetrated inside and needs to be changed. They said that it is not covered under warranty as the fluid has gone inside the mobile phone. I am using Nokia mobile phone since 2001 and this is my 4th phone. The only thing which I want to say is that I know how to use the phone. I have never spilled any liquid into the phone. It may be the sweat which might have penetrated inside. But only thing I want to know is sweat is a normal process while talking and it can't be avoided. So even if I get is repaired it will again get damaged.

I am not able to write a mail to the Nokia company as there mail service like 'Ask nokia' is not working. I have registered a complaint through call center and a person called me around 10 days back and assured me of proper solution but did not turn back. The complaint no. is 1-11138936831.

This mobile has costed me Rs. 14000/- and this has not given me the satisfaction of even Rs. 500/-. I am deeply hurt by the behaviour of such a big brand.

It is my request to take up this complaint to the highest possible level as I feel this is a manufacturing or the design problem. Eagerly waiting for a proper measure to be taken.

Regards

Premjit

Company: Nokia/ Nokia E71
Country: India
State: Haryana
City: Gurgaon

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