Whirlpool
NO service from Whirlpool

SIr,

I purchased a WHIRLPOOL AC and had a maintenance contract with the company till 2013. On the 23rd of July this AC stopped cooling and a complaint (No GB0712012427) was registered at their complaint centre. After 2 days one mechanic comes to my house, changes the capacitor and said it will work now.

Within 2 days the same problem of non cooling developed again and another complaint given. This time they took the machine to their service centre. I make a call the next day and the person from this centre tell me that the compressor is not working and this has to be replaced. Since I had an AMC contract with this company, I could feel the extreme reluctance of these people to repair my AC.

I have been making daily calls to their centre and talked to Mr Rizwan, on one ocassion he tells me that the company is not sending the compressor. Once he tells me a compressor came, but that was for a split Ac. Since 3 days Mr Rizwan has stopped picking up my calls.

With difficulty I could get the number of ANKIT BANSAL who is the ASM, I believe, of Noida area. I was able to talk with him once and appraised him of the severe problem facing my old mother who is without the service of an AC thanks to the casual and careless attitude of WHIRLPOOL staff and in this hot, humid weather. He promised to call back within half an hour after getting details of this case from his service people. Since that time I have not heard from Mr Bansal and he refuses to pick up my phone if I call him.

I have sent several e-mails to their helpdesk@whirlpool and I have not received a single reply.

Today, on the 11th day of my AC being sent for repair, I get a call from the technician at the service centre that my AC has been repaired by changing the relay only!!!

For days together I was being told that the compressor needs to be changed and now after so many days, this person tells me there is nothing wrong with the compressor only the relay needs to be changed.!!

By the way, I am still waiting for this AC to come back to me.

What kind of country we are living in, where people break their commitments, heartless to others in difficulty all for the sake of avoiding to adhere to your committments for a few rupees...

Dr Nirmal Prim

A103, Shivalik

Sector 35, Noida

9810028733

Company: Whirlpool
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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