O-General - Split A/c || Model-AWG18ABT
Defective new cooling coil assembly

[Name: Paresh Agarwal; Mobile No.: 0-9811179365; Email: paresh@multilinguist.net]

We had purchased this 1.5 ton split a/c [Model-AWG18ABT] in August' thorough the dealer Sheetla Aircon. (the dealer is a thorough gentleman, and very helpful indeed, but presently, he is also helpless)

Since we have ended up spending almost Rs.18, 000 on this a/c, which now seems completely useless!! Hardly 2 months back, we had the cooling coil assembly replaced, and ended up spending Rs.12, 000. It’s now come to our knowledge that the new assembly was defective. Today your service engineer Mr. Zohair Ahmed visited our house, and confirmed this fact. He clearly stated that the company has no warranty for even a brand new part being replaced, even if it’s defective. And he advised us to buy a new a/c.

I would like to ask, if a company as famous as General follows any corporate ethics, should you not replace the 2-month old unit free of charge? How can a service engineer advise us to buy a new one when the already replaced cooling coil assembly is hardly 2 months old?? This is completely unexpected of such a famous company. I would appreciate a reply from your end.

Moreover, since today morning, I have been trying to talk to your Customer Care manage Mr. Sanjiv Punj [Mobile No.8800898457]. I called him in the morning, and he said he would revert on this issue. I have called him 3 times since then, and he is not answering my phone calls.

All the more worse is the fact that I have been trying to register my complaint at your website (at the link “Complaint Registration”), and its showing an error message each time I try to submit my complaint.

I find all this very disgusting. I had a very high opinion about General, and always used to advise all my acquaintances to buy General a/cs, but I would never again commit this mistake.

Warm regards

Paresh Agarwal

Company: O-General - Split A/c || Model-AWG18ABT
Country: India
State: Delhi

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