Panasonic India Pvt. Ltd
Manufacturing Defect and Poor response

Date: October 5

From,

Mr. Anand Tripathi

B-406,

Kandivali (W)

To,

1. The Director

Panasonic India Pvt. Ltd.

First Floor, ABW Tower, IFFCO Chowk,

Sector 25, Gurgaon - 12 Haryana, India

Phone: 91-124-4596600

Fax: 91-124-4596625

To,

2. The Director

Vijay Sales (Head Office)

V Mall 3rd Floor, Plot No.707,

Next to Thakur Complex,

Western Express Highway,

Andheri (East)

Mumbai – 400025

To,

3. The Showroom Manager

Vijay Sales

57/2, S.V.Road,

Sai Baba Nagar,

Borivali (W)

Mumbai - 400092

Dear Sir,

Sub: Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCD

This is to inform you that we have purchased PANASONIC LCD 32 x 9 Model No.:110Q10360 dated 16/03 (Sales Invoice no.06-BR03-10SICD 785 from Vijay Sales Borivali west branch.

Last 15 days the volume is fluctuating (Every channel) and now last 5 days there is no volume at all as good as mute and picture quality is also very poor.

We have complained on dated 2/10 Number: 1010-B020870.

Yesterday 4th October service engineer had visited our residence to check the LCD and found that speaker is faulty and it has to be replaced and according to him it will take 2 days to procure the parts.

After so many calls to customer care no. 66227722 ringing only, sales executive Mr. Suraj Sharma not receiving the calls and floor managers mobile is switched off where to contact???

I would like to ask as to why a new LCD should have so many defects.

My humble request to you, Kindly replace my LCD at the earliest as part require are not easily available.

Please find attached here with Vijay sales invoice, Certificate of warranty and email communication with Panasonic India Pvt. Ltd and Vijay Sales.

Thanks & Regards,

Anand Tripathi

Re: Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCDWednesday, 6 October 9:21 AM

From: "anand tripathi" To: HELPLINE@npi.panasonic.co.inCc: avinasht@rolta.com, "avinash", corporate@vijaysales.com, customercare@vijaysales.com, hr@vijaysales.com, RAVINDRA.PHADKE@npi.panasonic.co.in

Dear Sir,

I am very sorry to inform you that we had not expected such a big blunder from reputed company like Panasonic.

I would also like to hear from you on the followings URGENTLY,

1 Mr. Phadke was not aware of the case why???

2. After briefing my case to Mr. Phadke it was only then, He informed that he had deputed the service engineer along with the required part yesterday i.e 5/10 but the engineer had not turned up till late evening.

3.Several Calls made to Mr. Phadke and SMS were not responded why???

HOW YOU ARE GOING TO COMPENSATE THE UNDERSTATED WHO HAS BEEN SUFFERING FOR LAST 5 DAYS, AND I WILL NOT REMAIN QUITE FOR THE JUSTICE.

Thanks & Regards,

Anand Tripathi

I would like to know the

& On Tue, 5/10/10, HELPLINE@npi.panasonic.co.in wrote:

From: HELPLINE@npi.panasonic.co.in

Subject: Re: Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCD

To: "anand tripathi"

Cc: avinasht@rolta.com, "avinash", corporate@vijaysales.com, customercare@vijaysales.com, hr@vijaysales.com, RAVINDRA.PHADKE@npi.panasonic.co.in

Date: Tuesday, 5 October, 12:26 PM

Dear Sir,

We thank you very much for purchasing our product. We are in receipt of your E Mail Dated 5th October addressed to our Help Line. We have noted the contents there in. We regret for the inconvenience caused to you. We are sending a reminder to our concerned ASC/Branch Manager of your territory.

He shall check the same and revert to your self at the earliet. We have listed the Mobile Number of the person responsible for future communication. Who will assist you to ensure the call is closed.

Mr. Ravindra Phadke, Mobile Number: 9987787518

Should you require any other assistance feel free to contact us.

Assuring of our best service attention.

Yours Faithfully,

For Panasonic India Private Limited

Gayathri

Executive-Customer Care

Best Regards,

Customer Care Cell

Panasonic Customer Care Help Line Nos:

1860 425 1860 [ BSNL / MTNL Customers ]

044 - 22352501 [ for others ]

Helpline ID: helpline@npi.panasonic.co.in

anand tripathi

10/05 12:22 PM To helpline@npi.panasonic.co.in

cc customercare@vijaysales.com, corporate@vijaysales.com, hr@vijaysales.com, avinash, avinasht@rolta.com

Subject Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCD

Dear Sir,

This is to inform you that we have purchased PANASONIC LCD 32 x 9 Model No.:110Q10360 dated 16/03 (Sales Invoice no.06-BR03-10SICD 785 FROM Vijay Sales Borivali west branch.

Last 15 days the volume is fluctuating (Every channel) and now last 5 days there is no volume at all as good as mute and picture quality is also very poor.

We have complaint on dated 2/10 Number: 1010-B020870.

Yesterday 4th October service engineer had visited our residence to check the LCD and found that speaker is faulty and it has to be replaced and according to him it will take 2 days to procure the parts.

After so many calls to customer care no. 66227722 ringing only, sales executive Mr. Suraj Sharma not receiving the calls and floor managers mobile is switched off where to contact???

I would like to ask as to why a new LCD should have so many defects.

My humble request to you, Kindly replace my LCD at the earliest as part require are not easily available.

Thanks & Regards,

Anand Tripathi

Company: Panasonic India Pvt. Ltd
Country: India
State: Maharashtra
City: Mumbai City

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