Philips
Worst experience with Philips

It’s almost a year now that my Philips TV: 29” HDMI, Model no. 29PT7325/69 has been under repair/Ic replacement every month.

Last year-Feb the picture appeared slightly cut (like an arc) from both the ends (horizontally –which was termed as “hyperbola” problem by the technicians at the Philips service centre.

The technicians at the gurgaon (Hi Tech Philips service centre), sheetla mata mandir road, after several visit, indicated that the parts required to correct the problem are not manufactured now and hence he will replace the complete TV circuit (motherboard) and did the same.

Since then the TV have been repaired 4 Times and the problem is worsening day by day, as on 29th March the TV is not receiving power from the supply.

I would like to ask PHILIPS, how can they stop manufacturing parts for the TV within 5 years of its Launch and if a customer is facing problem with the TV set what is the customer suppose to do in such situation.

Their no response from the customer care even after placing my complaint (Pgur3101110033)

Company: Philips
Country: India
State: Haryana
City: Gurgaon

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