Philips
Substandard product and pathetic after sales service

Model Number: 32PFL5505/V7

Date of purchase: 15/08

Place of purchase: Ezone, Milan Mall.

I am extremely DISSATISFIED with both the Phillips product as well as the after sales service provided. It took a month to get the TV installed once we bought it, and then within a month it has developed software problems, in which we cannot hear any sound whatsoever along with the picture.

The customer care service is most pathetic, almost to the point o being stupid. They do not take down complaints, and when they do, they do not act upon them. I am told that a 'technician' will contact me "within 48 hours" but that NEVER HAPPENS.

I AM SICK AND TIRED OF CALLING THE CUSTOMER CARE SERVICE WHICH IS OF NO HELP.

I WANT TO GIVE THIS TV BACK AND GET MY MONEY BACK.

Company: Philips
Country: India
State: Maharashtra
City: Mumbai Suburban

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