Philips
Complaint unresoved for 12 days

My DVD player was not working (tray not opening) and I lodged a complaint on 15.1.12, Job Sheet no: 999982750756993. Accordingly I received a call asking for suitable time. I gave them a time and since both me and my husband are working, my husband took a day off to stay at home. The technician did not come and called after 4 pm to inform he will come in the evening!!! i again called the next day and I was informed that the service center opens only at 2!!! so they can not come before 2!!! I again fixed up a day when my husband will stay at home. I was promised that technician will come between 10 am to 2 pm. As usual he did not come. AT 2:30, I called to complain again, I was asked for 2 hours time. My husband waited till 6:30 pm, technician did not come. Its been 12 days the complaint hasn't been addressed. Is this how a reputed brand like yours treat their customers??? We are shocked and have decided to never use Philips products again!!

Company: Philips
Country: India
State: West Bengal

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