Dear Sir,
I have purchased a Philips DVD player Model No: DVP3388/94 Serial No: KX1D0926002956 on 28/02 at Big Bazaar 45/47 Arcot road, saligramam, Chennai-600093.the DVD player was working properly till 20/02, and then there was no video and audio out from player. I checked the connection it was found ok .if the connected to component video out the video & audio comes but video is black & white.
I contacted the service center and handed over the DVD player for service on 24/03 at Authorized Philips Service Centre M/s PHS Electronics Place Regency Shop No: F4 First Floor, Door No: 80-93 Opp. Abhirami Theater, Purasawalkam High Road, Kellys, New Avadi Road, Chennai-10. Work Order number is 52555000067829. My delivery date was 26/03, on contacting the service center on 26/03, I was informed that the IC was found defective it has to be replaced and spare awaited. Then I was informed that the player will be delivered on 30/03, I contacted on 30/03 then they told it will take two more days. I contacted the service center on 05/04 the answer was the same two more days required for service, then I contacted on 10/04 morning I was informed my player Is ready and is on the way from head office i.e. from Ambattur and I can collect it on Monday i.e. on 12/04.then I contacted the service center on 17/04 they informed that the player has some problem that the disc ejects out while playing it has to be checked so required two more days for service. I waited and contacted on 21/04 now they are telling they require two more days .i don’t know what the hell is going on they are also not giving the managers number .every time I had contacted the service center not even a single call is from your side. What a worst service. I am fed up.
0 comments