Philips Home Theater
False promise and wrong booking after payment on credit card

I have first booked philips homtheater on 10 Feb through conversation on mobile with Priti Order No 440022899 at around 1900 hours. Soon there after Mr Anil sharma came on line and requested fore one more purchage in order to qualify for draw (group of 15) at night 2100 Hrs which include Ist prise Rs 6 lacs, IInd prise Rs 2 lacs, laptop and assured price of Rs75000 Jwelry voucher. I had doubt therefore checked repeatedly about the same, but after getting repeated conf. about assured gift. I have booked kodec digital cam order no 440022908. I have paid through credit card

I have checked back with india book on 12 Feb about order. I came to know about the following:

Your Rep has given wrong information about assured gift and they have booked Philips home theater to different address. Your rep repeatedly asked about my credit card no. I got assurance that every thing will be corrected. I have complained about the matter and I got complain No 363047.

Immediately there after again your agents start contacting purchage for more item stating that anomly about your purchage already corrected and they persued matter hard inorder me to entitle assured gift. One of your agent name is Mr Praveen Desai.

There after I have spoken twice with your rep twice but I got assurance but no concrete action. On my insistance to put me through their senior I have spoken with Mr Rashid. He checked and told me we received your payment but item wrongly booked and the same will be correctled.

There after again nothing happened I tried to contact Mr Rassid through person on telephone but to my surprise he never came on line stating he is busy but I got assurance that ever thing corrected and i will get my item with in 7 days.

But I have doubt, the way your senior and junior person behaved. No action on my complain. I don't know when I will get my item

Request for immediate action

VK Pareek

Company: Philips Home Theater
Country: India

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