Philips steam iron
Not satisfied with Philips company complaint management system

I purchased a philips electric iron from M/s New Jagdamba Watch Co., Lodhi Colony, N.D., on 08/12. When we opened the pack after 10-15 days, we found manufacturing defect. it’s water tank was leaked.

We approached to the company call center at 18001022929. complaint no. 753256. Service centre person visited after 2-3 days, and told “it is a manufacturing defect, please visit our Gurgaon service center and get it changed.” We visited the place, they refused to change the iron, and asked to get it repaired. They did not co-operate with us. Again one more person visited our place after 3-4 days, and started replacing the water tank. When we saw the water tank, we found that it was used piece. He said that they did not have the tank in the stock, and requested to wait for another 2-3 days. Again he visited after 2-3 days, and changed the tank. When we used the iron next day, we found it leaked. We again approached the call center with compliant no. 761948. today we received a call from the service center that we can not come to your place to change the tank, and asked to visit the service center.

We are really facing problem with this company, and looking for a solution. Please tell us how can we deal with this company?

Vishnu Modi

modivishnu1@yahoo.com

Company: Philips steam iron
Country: India
State: Delhi
City: South Delhi

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