Philips - Water Purifier
Hopeless after sales service

Dear Sir/Madam,

I, Rahul Kothari am a user of Philips Make water purifier for the past 2 years. I have a family comprising of my wife and 2 year old daughter.

The said water prifier is not functioning since past 15 days. As i raised a request with the Customer Support, the call was duly recorded (SR NO 203064). I recd a message that the Technician will visit my home on 16 apr.

On 16 th morning, i recd a call from the Technician (from Dhule) mentioning that he has already visited Nandurbar the previous day and because he has no other calls assigned, we will take a few days more to come here. I tried to perusade him to attend the call soon as my family is facing a lot of problem for Clean Drinking Water. He was not agreeing. As i further tried to reason with him, he, all of a sudden chaged Track saying " filter change karna padega, aapko chagres dena padega etc etc ". I quietly put down the phone saying why he is acting so unreasonable.

Since then, on twice a daily basis, we have been emailing/chatting/calling executives from Philips Customer Support to arrange for the necessary call. During our conversation with the exec, we came to know that the Distributor at dhule is giving a lot of Mis information to the Philips comany.

Yesterday, the company confirmed that the Tech will come today b4 1 pm. Till now no one has visited our place.

My family is facing a lot of trouble to get clean drinking water. It is terrible heat in nandurbar making the things worst. The family is under a lot of stress and harrasment due to this kind of Service. Plz Help!!

Rahul Kothari

9823350605

Company: Philips - Water Purifier
Country: India
State: Maharashtra

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