Planet M
Ude staff behaviour and sub standard product

I had purchased a mobile phone, model W-595 from Sony Ericsion, from planet m in Inorbit Mall, Malad, Mumbai, on the 14.02.2009. With the set I was provided additional warranty for two years.

The set witnessed some minor problem in March the speaker did not work when the set was slided open.

I went to give the handset to be repaired under warranty at Planet M. The official there Mr. Rupesh blatantly refused to accpt the set, arguing that the set was physically damaged. I even offered to pay the repairing cost but the person didnot acccept the set. I requested the official to give me in writing why the set is not being accepted for repair, but he told this is against their policy. After a few days the set stoped working. Again on the visit to Planet M, I faced the same official and again the same reason was given, but only orally and not in writing, which I requested again.

I visited Sony's service centre to get the set repaired directly. There I was told that the hand-set is old and probably temperered. Thus they refused to accept the hand-set and suggested me to come through the vendor of the set i.e. Planet M. I do not know why they insisted to come through vendor. This probably shows that Planet m is not selling substandard products. Its the first and the last time I had purchased from Planet M.

Sushant

Company: Planet M
Country: India
State: Maharashtra
City: Mumbai Suburban

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