Toshiba
POOR CUSTOMER SUPPORT

On 19-Jul I lodged my complaint across TOSHIBA Toll free#1800-200-8674 in respect of problem with my LCD TV that THERE IS NO T.V.DISPLAY, but when I was using through DVD the DISPLAY is there but there is NO AUDIO.

When the same problem has been conveyed to Customer care executive I have been advised to run the TV through DVD contineously for 5 hours so that problem will be rectified. Though, after doing so the problem has not rectified. After that, my complaint has been registered vide#071912-1401, dt.19-7 stating that Technical Executive will be attending my problem within 24 hrs., but unfortunately, the company technical Executive turned up after 4 days i.e., on 23-7 evening and informed that there is problem with TUNER CARD and the mother board has to be replaced. Further, the next day i.e., 24-7 he informed that the said part is not available it takes at least a Week's time. When i called again to the Call centre people, i have been informed that it takes at least 15 days to replace the part.

It is clearly understood that, there is no definite time schedule to rectify the problems as there is total uncertain prevailed in their service system and time frame what they promise.

This is totally in contrary to the words & deeds what TOSHIBA speaks about "CUSTOMER SERVICE SUPPORT". However, I request your goodself, take this call on priority and see that my problem be solved immediately.

Hoping of an early action in the matter.

With best regards,

T.SHRAVAN KUMAR

Company: Toshiba
Country: India
State: Andhra Pradesh

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