Poorvika mobiles/Micromax mobiles
Refusal to change the defective mobile phone under warranty

Dear Sir,

I bought a MICROMAX MOBILE PHONE (MODEL X510 PIKE) from POORVIKA MOBILES (B.O. : No: 23, Nawab Hakkim Road, Ukkadam, Coimbatore -641001) on 23-01 for Rs 4100. On using my phone I found out that the recepients of my calls were unable to hear my voice clearly. My friends always complained about the very low volume of my voice during the phone calls. Subsequently I tested my mobile phone by being the recepient and I found the volume to be too low and was inaudible. I took the issue to Poorvika mobiles and after much argument they asked me to change the mike in their service centre (Jm electronics, R.S.Puram, Coimbatore). I received my mobile phone almost after one month and for one week the mike volume of my mobile phone was slightly better but not up to the mark. From the second week the same problem reoccurred and the volume of the mike has become worse and my friends are forced to cut the calls early or to abstain from making calls. I went again to POORVIKA mobiles to change my mobile phone because of the persistent problem but to my shock I was welcomed by rude answers from a representative named NATARAJAN (Mob no-91-9944433880) and the representatives did not bother to change my phone but rather advised me to go to a service centre at my own cost stating that the company has no responsibility once the product is sold. I walked out utterly frustrated but I was encouraged by your website and have stated my cause to you. I request your kind self to sort out the matter quickly so that I may get back my Rs4100 because I have completely lost my trust in poorvika mobiles and I am concerned whether they may issue another useless mobile citing exchange.

Thanks and Regards,

Hudson Daniel.

(hudsondani@gmail.com)

Company: Poorvika mobiles/Micromax mobiles
Country: India
State: Tamil Nadu
City: Coimbatore

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