Sony Xperia X10i
Customer support rejected by Authorized Service Cente

Hi,

I purchased Sony Xperia X10i from Cochin around 1.5 year back. I got that from one resale shop. Now the phone is out of warranty. Recently I had a small issue with the software of Xperia X10i. As every technician know, Xperia X10i wont charge the phone if the software crash. We cant even fix the software issue using sony ericsson update services without 50% battery charge.

How are we supposed to get a help on this. I took the phone to Authorized service center Now the real fun comes.

1) They had a look at the phone and agreed its a software issue.

2) They checked the IMEI number and told this phone is imported one, So they cant support, I have to take the phone back to abroad to get the fix

3) I requested them to atleast charge my battery, So I could use Sony update service to fix . so they told they cant...

4) They dont even have a new battery to purchase... What I am supposed to do?

I understand the fact, the phones from different place would have different ROM . But what is stopping them from charging the battery?

If that really matters Sony should have to come up with something to charge the battery even the phone is having software issue...

DELAYED SERVICE IS DENIED SERVICE, So what would U call DENIED Service as...

Hope some good response.

Shabanash VU

Mob :- 8593010988 (wont work coz, I trusted in the Brand Sony)

shabnash1@hotmail.com

Company: Sony Xperia X10i
Country: India
State: Kerala
City: Thrissur

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