EBAY
Gift Item Not Received

I am very disappointed with such a big branded website like ebay.in...

in june 7th of this year ebay had this special offer were if you buy worth 10k-20k you can use there coupon code and get a Nokia 101 dual sim.

i bought a sony xperia neo v which was 14k and used the coupon code and was able to place the order.

i received the phone within a week and was happy but never got the gift item.

i contacted there customer support and they said that gift item would be sent once the offer was closed and would take 45 days.. so i waited..

but never got the gift item.. i tried to contact them through there online chat and every time i was told that there is delay and should get it by next week..

it's December now over 6 and half months and still have not received and still when i call there customer support they say that there is a delay and i should

get in next week... one of the customer rep told me that he have escalated the case and i should get a call back which i never did. After waiting for one week and to shock to me i still did not got it so called again and this time the new rep from ebay told me the same thing that there has been a delay but its been shipped and gave me a tracking number for blue dart... and guess what??? that tracking number doesn't exist and when i call the blue dart they said that they have not recived any package from there end and this is a fake tracking number... i think ebay is working to make some big scam... i just want to know how i can drag them consumer court and also get this issue to better business bureau...

i am from Trivandram, UserId: setikam59

Company: EBAY
Country: India

  <     >