Sony mobile
Efused to take service for 2 years old mobile

I bought Sony Mobile model noW705 on 23.4.2010 in Trichy, Tamilnadu invoice no 88 shop name Fone Zone, 41, Tabs Complex, Cantonment, Trichy-620001

The said mobile become out of order 3 months back.

I took the mobile to Authorized service center located in Thillainagar, Trichy

They refused to accept the service. Reason they said that this model is obsolete one.

I can not understand that I spent Rs10700/- But after 2 years it become out of order. Service center not accept to undertake service.

He also refused to check and give certificate for it. But during Oct'12 when i go for replacement of headset for the same model they did not inform about the obsolete and sold me headset at Rs1000/- which is also become not usable now.

I gave complaint on toll free number complaint id:94046534 dt 10.11.12

Earlier I gave the complaint to call center on 25.10.2012

So far no action or reply from end.

Now today also I have contacted call center spoke to smt. Akansha at 9.13 hrs complaint no 94336489

Sh also said that since it is obsolete model we wont take service.

Please clarify

1) Why it is not informed to me when I bought headset at Rs1000/-?

2) Why it is not taken for checking and produce certificate about condition of mobile?

3) Why asking to me thrown away after 2 years worth of Rs10700/- 1000/-?

4) Is it my fault to become obsolete model after 2 years?

Company: Sony mobile
Country: India
State: Tamil Nadu

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