Blackberry curve 9300
Unsatisfied with your Blackberry Curve 9300 # RM - 01480136

tarungupta1688
01-06-2013
205

This is to highlight my experience with Blackberry, which has totally shaken my faith in a brand like Blackberry!!

I purchased a handset, Model no 9300 Curve from Noida Sector 18 on May.

since day one, I am experiencing problems with the set and the same has been to your care center located at lajpat nagar & Noida for a number of times!! All I got was RM 01480136 number but the job was never done by you.

Please find my details :

Model: blackberry curve 9300

IMEI No : 358503049817118

RM No : 01480136

Name: Love Gupta

Purchased from: Honey telecom, Noida Sector 18, Uttar Pradesh.

I have submitted my mobile to blackberry center Lajpat nagar on july Aug and so on the handset is not in a satisfactory condition its almost 5 month i am not able to use my handset. Its really a critical situation for me. and your team is playing with customer satisfaction.

After 20 day of my submission i received a call from your executive that your phone is repaired and kindly come and collect your phone, but when i reach there the problem it still the same. One more thing i want to highlight whenever i called your customer care your executive told me that your phone is sent to banglore for repairing. in last 8 month of my purchase i dint even use my handset for 2 month what a great dissatisfaction you are giving to your customer. If the hardware / Software is not upto the mark than please return my money back.

I really feel that your services is like hell and also you are playing with customer satisfaction.

I really feel cheated with the handset / services with customer care.

I need an explanation from you for each and every point i mentioned above.

Till Date my mobile is in your Noida centre my RM no is 01480136. kindly resolve my issue as soon as possible.

PLEASE TAKE SOME ACTION IMMEDIATELY

I have sent mail regarding the same issue various time but not even single response from there side, I really feel cheated.