Samsung
Not providing wall mounting stand

I purchased samsung led 40EH5000 from ebay.in

(The serial no. Ua40eh5000rxzn

Zuuz3mkca01914x)

After receiving the led I made a call to samsung office and requested them for demo and wall mounting.

Samsung offcial visited my house and told me that "it is made in malaysia product so it is not under warranty and you will not be getting the wall mounting stand"

(Means "if having warranty you will be eligible for the wall mounting stand)

After his leaving i registered my product at samsung website and got to know that it is having one year international warranty (Just opposite of what the samsung official describe to me)

So again i contacted the samsung offices and informed them about the warranty through email and raised the service request.

To my shock the service request was closed without any "discussion and solution" with me.

After above incidents I wrote the complaint to samsung's ceo office.

Today i got the call from ceo office making the conference call to me and vadodara office.

Now adding to my shock the following solution was provided "

1) I will be eligible for the international warranty.

(I only told them about this, from their side they have already written it off)]

2) Because it is having international warranty so you are not eligible for wall mounting stand.

(Twisting the meaning of the warranty for as per their benefits)

Kindly look into the matter and do the needful.

Regards,

Sandeep

9558579031

Company: Samsung
Country: India
State: Gujarat
City: Vadodara

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