LG
Deficiency in Service, Cheating and Mental Agony

I had bought an LG LE4610 LED TV in April. I had some issue, where I was able to see some horizontal lines on the screen. I called up the customer care and raised a service request (RNA120723037538) and Mr. Naveen (918939813613) from LG support turned up on 25-Jul. The person then opened up the TV and tried adjusting the Display stips inside the TV. Once he did this, Display was seen only on the left side of the screen. There were bright lines coming up on the right side. When I had asked them to set it right, he said he will bring in an expert and brought Mr. Mayilraj (918939898514). He checks the TV and tells me the panel is gone and the stips are also gone. Mr. Mayilraj says that the Circuit inside the TV is gone and may be that also has to be changed. Inspite of repeated followups, the technicians were not ready to check the Television and asked me to change the panel. I was forced to take an AMC for 2 years by paying Rs.11000 and was asked to wait for the AMC to get activated to replace the panel.

Once the AMC has been activated a new request was again raised (RNA121204080867) to fix the panel. They informed me that a new panel has been ordered and once it has come, they will come and change the panel. The LG technicians came up with a panel after a couple of weeks and tried installing the same. when I checked the Panel, the panel was already used with lots of scratch all around. I refused to accept the panel and the technicians informed that they will get a new panel for replacement. Again after a couple of weeks the technicians took my TV to LG service center for replacing the panel and then delivered the TV on 3-Jan. I was busy over the weekend and checked the TV on monday (7-01) and found that the replaced panel is defective and have again raised a new request for fixing it (RNA130107087472). Inspite of repeated followups, no technician has still visited my house to check the Television.

I have been struggling from Jul to Jan to get my panel replaced. For a company like LG, does it take 7 months to replace a panel? They have cheated me twice with used/damaged panel. I am looking for an effective resolution and if the issue is not resolved soon, I am planning to book a case in consumer court against LG and its service center for Deficiency in services, cheating and mental agony.

Anand (9176655046)

anand.cse@gmail.com

Company: LG
Country: India
State: Tamil Nadu

  <     >