Air conditioner
Poor Service

I bought my AC on 23rd March having Sr. No. 0101PPJZ301637W. I have bought it from Shakti Electronics, Ahmedabad. I have got several complains

1. The dealer is not ready to provide me bill becasue i have purchased it in installments.

2. The dealer is not ready to sign on the warranty card.

3. The person who came to fit the AC, broke one of my wall because he didn't measure the distance properly.

4. The PCB circuit burnt out twice in a period of 1.5 months of my purchase and the service engineer doesn't specify the reason.

5. My last complaint no. is 8409594172 which remained unresolved. I have talked to customer care center atleast 5 times in last couple of days and i always get the response that i shall get a call from service engineer but not a single time I got the call. At last i called the local service station and asked them how long will they take to resolve my issue. Initially they told me 2 days and now they are saying me 10 days.

I am really frustrated with the Samsung service center and the quality of service "SAMSUG" provide. I have heard your advertisment that Samsung guys attend the complain in one hour and get it resolved in one day - Is it really a way to attract customers and forget the existing customers?

And more importantly a product bought for less than 2 month worth Rs.25000 needs to be repaired twice without providing the reason whether it is manufacturing fault?

I asked the dealer for replacement and he says that he sells "n" number of brands and he doesn't care about getting it replaced. He is least bothered about the customer and so is "SAMSUNG"

I have got all home appliances of "SAMSUNG" - but now onwards i have to think twice while buying or suggesting any one to buy samsung.

Company: Air conditioner
Country: India
State: Gujarat
City: Ahmedabad

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