Air conditioner of Korya
Non functioning of Air Conditioner from last 25 days

I m one if the annoyed customer of your company who has done a mistake in purchasing an air conditioner from your company. my A/C has gone bad and is presently not working and in spite of repeated complaints and follow ups from your partner sourced company (HOME SOLUTIONS), i have failed to get any result.

The problems started from the day we bought this A/C. We bought this from the retail store of BIG BAZAAR at Ghaziabad. Ut people took their own sweet time of almost 10 days to install the A/C at my place. We have used your third grade machine for a period of not more than 6 months out of 11 months, we did not even get the free maintenance service as promised by the representatives while selling this unit. This is the kind of service you render to your customers. PATHETIC.

I got my complaint registered on 08 May wide complaint no :229608 for the non functioning of the A/C. Your representatives visited us on 12 May but upfront denied to service as he was incompetent to service the machine he did NT even touched the machine and went back We again contacted the office and reminded them to sent someone for the repaid of the A/C, Then another person visited on 14 May and refilled the required gas into it. We asked them to service it but they refused upfront stating that there is no requirement of servicing.

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After 2 days of the refillment of the gas, the A/C again stopped working and another call was logged ref no :231140 on 18 May. We kept calling the officer MR Ajay Sharma for the early resolution but he kept of fooling that the person will be sent and the customer is liable to pay the auto fares, we even agreed for the payment of the auto fares but one person visited the place on 24 may and refused to take the A/C along with him and since then we are struggling to get the service from this third class service provider.

You can now treat this as a final reminder call going forward this can lead you to a bring nuisance. DO NOT TAKE CUSTOMERS FOR GRANTED.

Do get back in another 24 hrs failing which the required step will be taken and i shall demand for the complete payment refund or the replacement of the complete unit.

Regards

Rakesh Kumar Abbot.

9717707649, 9313724828.

Company: Air conditioner of Korya
Country: India
State: Delhi
City: South Delhi

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