Electrolux India Ltd
Faulty products and equally bullshit customer care service

Re: Electrolux India Ltd

With reference to above we would like to submit the following:

1. We had purchased 10 (ten) pieces of Electrolux air conditioners in March.07, threw your dealer in Jagat puri, shahdara. Namely Noble Marketing.

2. We got them installed at our Yojna Vihar residence cum office.

3. Although there were some initial problems with some of the ACs but were rectified in due course after much deliberations with your customer care staff.

4. Is your company comparable to any other unscrupulous neighborhood AC vendor? Well we believed otherwise initially.

5. After three months one of our ACs stopped functioning and we got a complaint registered with your call center vide complaint no 70714737 on 14/7.

6. Despite being assured that it will take 48 hours to rectify our complaint nobody turned up till 19/7.

7. On 19/7 the visiting engineer said that the AC is to be taken for repair and he took the Ac on 20/7 by some DYNA Enterprises, 34, Shalimar park, Bhola Nath Nagar, Delhi-32.

8. On reminding about AC on 21/7 we were given a reply that due to erratic power supply the work could not be completed but will be till 23/7.

9. After enquiring on 24/7 we came to know that the work has not started yet and it will take another 3-4 days for work to complete.

I want to know what types of sub standard products are being manufactured by your company and Is this the after sales service one is entitled to after purchasing your products?

Why me, as a customer should suffer for a faulty AC produced by your sub standard company. If my AC can not function in this humid weather than what is the use of purchasing it from from so called company? As a matter of fact had this AC being purchased from a local vendor he would have been able to rectify my problem the very next day instead for running after your stupid and useless so called customer care people.

Let me know the status of my AC before today evening or else I will dump that AC, as a token of your incompetence, in your office and purchase a good branded AC from some reputed company at your risk and cost. I will be constrained to take appropriate legal remedy in exercise of my legal rights.

Thanking you

Yours faithfully

FOR CMI LTD

MANAGING DIRECTOR

Company: Electrolux India Ltd
Country: India

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