Airtel
Esubmission of documents

HI i am a practsing physician and a single mother of seven year old kid .i have been using airtel prepaid number for last five years.on 13th of nov i got the message from airtel to re submit my documents according to the government directive .i was sent the second message on 15th and then last one on 17th saying that my connection would be disconnected if i dont submit within the end of the day

this was at 5 30pm on 17th nov .when i tried contacting airtel customer care after one hour i came to know that i have to submit it at some centre identified by airtel which is in indiranagar BDA complex

i stay in marathahalli with a small child airtel expects its customers to run to indiranagar in the evening and submit the documents so the connection might stay alive on asking the customer care cell they argued that its a govt directive and they cant do anything about it .i agree that i do have to submit the documents but the time frame is just three days is it? i still attempted to submit it at my nearest airtel recharge centre but he says he cannot accept it .airtel can have more subcentres to avoid customers troubles and also at least one week is what i can expect from airtel to resubmit the documents i.e photo and photo id address proof .it takes atleast a day to take a photo and submit the documents, how can some people who are into essential services just leave everything and run for the resubmission of documents .it is also very very trouble some and difficult and sometimes impossible to get airtel customer care.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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