Eureka Forbes
Untrained technicians

I had bought a Aquaguard Reviva Smart RO system from Eureka Forbes in Delhi. For the past two weeks I have been trying to get it installed at my house. The following illustrates my experience :

1. The first visit was by a technician who claimed had never set his eyes on this model and had no idea that it existed. He fitted the system but it did not work, whilst it was in perfectly working condition in Delhi

2. The next visit was by a technician who looked at the machine and said he did not know anything about the same.

3. The third visit was by another technician who said that this machine cannot work in Mumbai and that since the water pressure in my apartment was too high, it cannot work in any case. When we told him that a pressure reducer was installed at the aquaguard point, he said that it does not help. He said he will send another person the next day….nobody came.

4. I called up customer service and one cheeky girl told me that what technician no 3 told me was true and that no one in Mumbai would know how to install the system as it is not used here. She said that she would, in any case, send me another technician the very day. [that was Saturday the 23rd June] No one has come so far. She refused to give me a complaint number either. My previous complaint numbers were a] 56719 b] L45672

I have been surviving on bottled water for the past two weeks because of their untrained technicians.

If the product actually does not work in Mumbai, the literature should clearly state this and I would have never wasted my money on it as I knew I was to shift here in two years time.

Scientifically, though, I cannot understand why it should not work if

1. The pressure is adjusted as per the recommended specification, by a plumber who knows how to do this.

2. Even if the Mumbai water does not have a large number of dissolved salts, the system should still work [at least the bacteria should get killed] I believe the RO system not only extracts dissolved salts but also takes away disease causing bacteria and parasites from the water.

My advice: do not buy their products..their service ends once they sell you the product... their so called technicians are just half trained pipe fitters.

Company: Eureka Forbes
Country: India

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