HITACHI AC
Service failure

Hi recently bought a Hitachi AC 1.5 ton with 5 Star rating.

The AC was installed after a delay of 3 days but did not cool properly.

We used it for some time thinking it will become OK but after about 2 months we legged a complaint to the call centre on 18/June complaint no 12061803109.

Promptly the service Desk executive informed us that the compakint would be solved within 48 hours. I called the desk again on 20/June as no response came from Hitachi.

They escalated the call but still no response till 22/June where I had to call again.

The last call I gave was 24/June and till the neither the SD nor anyone in the department had any clues on what is the status of the call and why the SLAbreach has happened. All they ke saying that the matter has been again sent totheNoidaservice centre. I am unabletouse the AC inthehot weather and the whole purpose orbiting the AC is getting defeated. Also I had heard very good feedback onHitachi products but after my experience withtheHitachi product I will never buy products from Hitachi again.

I would like Hitachi to take back the AC and refund my entire amount

Kind Regards,

Sunil Mehta

98100 46590

Company: HITACHI AC
Country: India

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