AIRTEL DIGITAL TV
Complain regarding changing of Set-up Box

Dear Sir

My name is Rajesh Kumar with my Customer ID- 3001927878

My setup box is not working and out of order since the past 15days and is of no use. I had called up in customer care on 12-08 explaining my grievance and my complaint was registered with number 10987947. They told me that an engineer will be visiting your house on 12-08. The engineer visited the same day i.e. 12-08 and after seeing the warranty slip (dated 20-02) he said that he will not be able to provide us with free service as the slip was old and according the company's new plan the warranty lasts only for 90days, but it was clearly mentioned in the slip with us that the expiry of the warranty is 181days. This fact was brought to the notice of the senior executives Mr. Sangram Acharya and Mr. Deepak Mistry through various customer care number. It was then promised by them that the set-up box will be replaced within the next day of the call. It is further stated that the engineers did visit on the next date. It is now very important to note that every engineer that visited my house asked me to proove that the senior executive has promised me that the set-up box will be replaced for free. After my ample efforts and various calls to the customer care department no action has yet been taken. Further the customer care executives are not ready to listen and respond to the request made by me. On top of that they dissconect my calls as soon as I state my problem to them. My warranty expires on 20-08. It is clear from the actions and attitude of the company that it is just trying to lapse the time of warranty so that I am helpless for any further action and made to pay.

In view of the above I demand for an immediate action for my request and also request for an written reply for the trouble and mental agony caused to me at the very earliest. The failure to this will compel me to take legal action and file a complaint to the Consumer Court against the company.

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Thanks

Aman Dhawan

Mo. No.- 91- 9136288987, 9899391040

Company: AIRTEL DIGITAL TV
Country: India
State: Delhi
City: New Delhi

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