Airtel DTH
Pathetic Customer Care Services

On date - 30-05-11 I have register complaint (No.’s 8326757, 8508022, 8527609, 8568159) of Video problem in airtel customer care, they have suggested that there engineers will come and rectify the problem, around 2:30 pm yesterday I received a call mentioning that the engineer will arrive and rectify the problem at around 4:00Pm. After a long wait I again called up the customer care and one of agents assured me that the engineers will visit before 6:30Pm on the same day. It’s very unfortunate and frustrating that even after several calls yesterday and even today while typing this mail the service level of Airtel has drastically come down. I have been assured yesterday by Mr. Ravi soni who seems to be supervisor (I have my doubts) that yes the problem will be resolved by 8:00 Pm but no success. If this is the commitment of team leader than I can very well judge the quality of subordinates Airtel has. Another fresh day begins, no calls, no updates from Airtel team, again tried to reach as I am customer and I need to suffer because I have installed “Airtel DTH “. The updates are more interesting than yesterday. You would be happy and feel proud to listen. The call attended Mr. Yogesh told me that sir I have now register your fresh complain today and it will be resolved by tomorrow, WOW amazing customer service from a company like Airtel. I called up again and this my seventh call today, another customer care executive Dinesh have no idea about the complaint he fwd my call to his supervisor again by keeping me on hold for 15 minutes. Then Mr. Lokender had spoken and kept me hold for 50 minutes, and had given all excuses that the engineers who is suppose to visit for the resolution is not reachable since yesterday and he aligned a different engineer who will visit today at before 7:00Pm. I want to ask a simple question a big company like airtel is only have 2 engineers? What is the SLA for service repair? Why a customer should suffer and pay 100Rs. Instead Airtel should pay to their customer for being brand loyal instead of charging from them. Airtel has harassed my since last 2 days with false commitments. So I am looking forward to take strict action against airtel service in consumer court by harassing their customer and taking undue advantage from them will send this to as many as social media forum to bring to the notice of common man that they should never ever go with Airtel DTH services, its even pathetic than worse.

Company: Airtel DTH
Country: India
State: Uttar Pradesh
City: Ghazipur

  <     >