LG 29 inches TV
Poor customer care department, poor repairing services

I have a LG 29 inches TV, which had some problems so after 3 complaints the authorized service centre (Bionic --Tel : 0120-6575110/111) at Greater Noida, UP sent the Engineer for repairing the TV . He had no parts to be rreplaced, as during the complaint launched I had already inform LG call centre about the fault. Then i took next 2 days for him to get the parts -- me & my husband both are working, I had to take leave for 4 days& keep on waiting for the person to come & repair my TV . After repairing the TV he said that if the TV again gets conged off with in a months time we will repair it free of cost. It was 2nd of Dec. within 15 days the TV stopped working I again launched a complaint at the LG centralized call centre, & requested them that the engineer should come at my place on Saturday as I am working & cannot take a leave now. They agreed for that, but nobody turned up on the given day & date. After continuously calling at the call centre & Bionic LG authorized service the engineer turned up on the fifth day during the day time when we where not at home. Our maid asked him to come in the evening, but now its 1 week, no response. Daily I all the call centre & the service centre, they assure us that the engineer will reach today evening, I rush home & nobody visits us. This is position of authorized service cenres of LG electronics in our country, The call centres have no data listed with them, every time u call at the call centre, u get a new executive on line & u have to explain the whole history & geography of the case, they take your contact numbers & assure that they will get get back to you with the solutions -- after that - no reply, no response. Do not buy LG products!

Company: LG 29 inches TV
Country: India

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