Airtel
Irresponsible airtel, not keeping commitments

Hi, my name is james chacko and my number is 9867180278.

on 28th sep. i got an sms from airtel informing that if i pay the bill on 29th or 30th of sep at airtel relationship centers (arc), i would win assured gifts, all arcs are open. accordingly i went to andheri (e) arc and paid the bill, but they said they didn't receive any gifts and i would have to talk to customercare.

i called airtel from there and spoke to susheela dangi and she spoke to her team leader and she promised me that the gift would be sent to my billing address. i asked her again and she confirmed it.

after that, each time i called to inquire, i had to tell the whole story to the executive attending the call, and then was told that the system was under upgradation and was asked to call later, or after half an hour, or after 7pm or after 7am... the supervisor it seems was always busy on another call or some meeting.

finally on 12th oct after 14 calls, i could speak to someone and after much persuasion, got the call transferred to suleman, his tl. he told me that airtel never sends gifts to billing addresses, i would have to pick it up from andheri arc, even though i was promised that earlier. he promised and assured me that the concerned dept would call me within 48 hours. i waited till 22nd oct. and spoke to vidya nair, she assured me again that i would get a call within 48 hours and the whole system was under upgradation for sometime. and i got a reference number for the first time: 548002387

now since nothing is happening apart from me repeating the incident to every executive and wasting a good deal of my time, i decide to write to you hoping that i will at least get "the call". the 48 hour period is a standard time and never seems to elapse.

the question is not about receiving a gift. its about COMMITMENT. even if you promise a pen worth rs.2, DELIVER IT or DON'T ASSURE!

secondly, when i am promised a "call-back", i am EXPECTING a call.

thirdly, my bills hardly come below 1700 a month, without many std or messages. my colleagues using hutch go roaming, call std & isd from there but don't cross 1700. many other friends using airtel have faced this problem and have switched over to hutch.

could someone please get back to me with answers??? i am thoroghly dissatisfied and tired of airtel.

Company: Airtel
Country: India

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