DOMINOS
Poor Service

Greetings,

This complaint is for the poor service of Dominos, Gurgaon Sec 22 branch.

I had placed an online order on Sep 03 at 8:01 PM on http://dominos.co.in/. My Trace No. is CC-000327. I had ordered for 2 pizzas, 1 White Pasta, 1 Garlic Bread sticks, 1 Cheesy Dip and 4 Coke mobiles. All order except 4 Coke mobiles were delivered at 8:45 PM. When I ask the delivery guy about the Coke mobiles, he told me that he had forgotten to bring them and he will get them in 30 minutes. I said Ok. After waiting for 45 minutes, the delivery guy did not come back. I called Dominos Store at 01244383700 and asked them about the same. They said that they will send them in 30 minutes. Delivery guy came after 30 minutes with 4 Coke mobiles but all hot. I asked the delivery guy to take them back and called the store manager. He said that he will send 4 cold mobile cokes in 1 hour. I said that I am leaving office and I will not be able to collect them. I asked him to send them next day on Sep 04. He said he has written it on his log book and manager in the morning will send them at 11:00 AM. Next day i.e. today I waited for the mobile coke till 2:30 PM but neither the delivery guy came nor they called me back. I called them at 2:30 PM and asked them about the order. The manager said that he will send them in 30 minutes but Coke mobiles are not available. He asked me to select from Sprite and Fanta. I opted for 4 Sprite mobile. Delivery guy came in 30 minutes with 4 Fanta mobiles. When I asked him about it, he said that Sprite was not available, so he brought 4 Fanta.

In the megacity like Gurgaon, how can this behavior be accepted from a brand like Dominos. Requesting concerned authorities to look into it.

Thanks

Vimal Kaul

Company: DOMINOS
Country: India
State: Haryana
City: Gurgaon

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