Dominos Pizza
Incorrect pizza delivered / correct one is still not delivered even after an hou

Hi my name is smitha prashanth, we had ordered pizza today (cheesy burst mexican green wave and garlic bread portions along with cake) at 6.59pm. Order number 159 we got our delivery from 4th phase jp nagar in 30 mins and the guy left. i asked for the correct one at 7.15pm, which is 10 mins after we got the pizza and its 9.13pm now and we are yet to receive one!! however we tried calling dominos hotline number around 8.30pm, ivr will redirect us to the location we had first selected nobody answered the call. Second time we called the dominos hotline and pressed 1 to get customer service, when i told i had a complaint, they suggested i talk to manager, i requested for a conference, first time they disconnected the call again and next time i reached the jp nagar dominos, i called manager. Manager could barely understand what i was trying explain. i said i would return the pizza back and would need the refund if you wouldnt deliver it in next 10 mins, manager said we will prepare new one and send it in 6 mins. 6 mins became 16 and then 30 mins.. we got our pizza at 9.30pm.

For the first time we realized our value as their regular customers. They are very bad at service!!!

Company: Dominos Pizza
Country: India
State: Karnataka
City: Bangalore

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