Indian Railway
Pantry Service

I had traveled in Train No. 2955 (Jaipur Superfast Exp) from Borivli to Surat on 14th January. Around 2025hrs, one vendor from Pantry service came to me and asked for Dinner, I asked what will be there in dinner and he said Dal, Paneer Shabzi, Roti, Dal, Papad and Curd. I placed the same. At 2130 hrs, he has came to me with HARD ROTI, WATERY DAL, CURD AND PANEER SUBZI WHERE PANEER WAS VERY LESS and RICE. I saw the food and asked him what you are serving then he said it the best food. I asked to call his Pantry Car Manager and complain register but he did not. Later on, many pantry vendors and attendant has came to me and argued me to not to complain as they are getting food from outside and not to cook inside the car. I called many time to Manager but he had not come to me. I was sit on B2 – 7 and told him very clearly that if you person will not bring the complain register until I reach Surat then I will complain to railway ministry but he told me that Ministry will not take any actions so better forget all the issue and next time we will definitely take care of food. There was two more person on bearth number 5 and 6 on the same coach and asked the same but no body has bothered to listen against the food.

I want to know only one thing from the Ministry of Indian Railway that we are paying Rs.50 for the dinner inside the train and there can be more than 150 persons (Included Man, Women and Childs) who eat dinner provided by the pantry services, if they suffer of any of the disease then who will be responsible person???

You can contact me any time on 8097412242 and also write me on cp.drolia@yahoo.co.uk

Company: Indian Railway
Country: India

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