McDonald's
No Delivery

I had placed an order at about 12:30 p.m from my office. Apart from the 30 minutes it took to settle the order with the guy at the other end, I waited for an hour for the order which was supposed to reach within 1/2 hour. At 2 p.m., I called up their customer care to check the status of the order and was told that the delay was due to the unavailability of riders and that the the order's been despatched and should be there within 15 minutes. Till 2:40 p.m.there was no sign of the order or the delivery guy, so I called up again, only to be told that the order would be there in 15 minutes. I registered a complaint and all and they even forwarded a complaint number (which I suppose is as useless as the order number). They also promised me that their store manager would call me back in "a few seconds". The seconds and minutes came and went and its 3:47 now- 2 hrs and 17 mins from the time I should ahve received my order. And 1 hr from the time I should have received a call from the manager. So far I haven't had any issues with McDonald's and I have been to their outlets in other cities. Is it just that the Hyderabd outlets have no service to speak of?

Company: McDonald's
Country: India
State: Andhra Pradesh
City: Hyderabad

  <     >