Indian railway catering services in trains
Refusal for complaint book & over charging

I was travelling in Goa Exp from Delhi to Pune with PNR No. 2221575790 on 03 Jul. I ordered for a dinner which was served with out water with cost Rs 65/-. On asking water he replied that our company has stopped supplying water with food for last three months & it is no more part of our meal menu. I asked for his complaint book but manager totally refused to provide complaint book & behaved very rudely. I reported the matter to train TT & Conductor, they approched the manager with me, he refused to them also in the same manner. In between train reached at Jhansi, we along with conductor reported the matter to the Guard of the train, he suggested us to report the matter to Dy SS Jhansi. I reported to him but he suggested me to report the matter at my destination i.e. Pune & refused to provide his complaint book. Meanwhile the started running & I board the train. The conductor of the train provided me his complaint book & I registered my complaint against Central Railway complaint No. 031257 dated 04 Jul. Catering services in Goa express are very poor, they were misbehaving & overcharging for every food products. Rs 15 for 1 ltr packaged water, Rs 5 for massala tea (Not Dip Tea), Rs 30 for 1/2 ltr soft drink, Rs 20 for 200ml frooty, Rs 25 for Bread cutlet & so on. Nothing was available on print rate.

Company: Indian railway catering services in trains
Country: India

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