Home Town
False assurance

I am finally writing this mail after geting completely frustrated from the false assurance given by your loved staff (Mr Vijay, delivery head at GIP Mall in Noida). Let me give you the detail of my incident

I ordered a TV Stand (WU Casa V2) on 25th January.

My advance receipt number was :043152

I got the delivery, on the same date it was mentioned on the receipt that is 29th January

When the next to next day, the serviceman came to install the TV Stand, I saw that color was not that, that I was originally ordered. (It was urban teak while it should be wallnut color).

Then I called Mr Vijay (Delivery head at GIP Mall Noida) and he told me that it was mistake from their side and the goods will be replaced within 3 days.

After that I called him a number of times (his mobile is on and I listen the ring also but he does not pick up the phone).

Finally I had to call their customer service on 7 and 8 th both the day and I got to know from Mr Vijay (this is another person who works as customer executive at GIP Noida) that he talked to Mr Vijay (Delivery head) and got to knw that the goods will be delivered by 11th of February.

Now today is 11th February and just to be sure that whenther the delivery is in process or not, I called the customer service number and it was very sad the they did not have any clue about my issue.

Company: Home Town
Country: India

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