HomeTown
Non delivery, poor service

The service in this shop is terrible. I purchased a futon from this place on 24 Apr. I was promised delivery on 02May10- which I thought was too long to begin with. However the delivery did not take place till 8th after repeated follow-ups. I had guests coming to stay with us on the 9th and there was following up with them to get the fitting done by 9th. First I was told that it will get done but then on the evening of 9th I was told that they needed 48 hours for delivery. They think that once they have our money they can do anything. I had to tell them I will lodge an FIR after which they said they will send a person today, i.e. 9th. I spoke to Ms. Karuna, Mr. Sarfaraaz and the store manager Mr. Vishnu. I am still waiting for the fitting person to land up.

I am starting a Facebook group on Hometown highlighting the terrible service issues with this establishment and am going to circulate to everyone of my friends list. It is shocking how a store like this which belongs to the prestigious Future Group can behave like this. And yes, if the fitting doesnt happen today I am going to go to the cops.

Company: HomeTown
Country: India
State: Maharashtra
City: Mumbai Suburban

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