Home Town
Hometown changing prices of the product on the same day

I had visited hometown (Ishanya mall) on Saturday, August 14, and had chosen to buy Mura dining utilty (3 door) and a Mura wall hanging unit (3 door).

When I asked if I can get any offer on the purchase I was given the price as 16450 for both the units.

Later on when I came back in the evening and asked to prepare the bill, I was told (after waiting for around 45 mins) that the price is wrongly given for 2 door unit and the revised price was 19150.

I complained to the customer care section of the shop who assured me that the issue will be looked into and I will be contacted.

I even had sent the mail to the feedback department (feedback@home-solutions.co.in and rmhtpune@futuregroup.in).

To my utter surprise, I did not receive any call or email for my complaint. Infact, I had to call multiple times to the store only to hear that the person who is looking into the issue is on leave.

Finally on 12th Sept, I received a call from the store saying that on August 14th, the price of the unit was changed in the evening. Further I was told that now the new price is 23000 and I can get a discount only if I have old furniture to exchange.

I have never seen a case of such rudeness and foolishness. It seems Home Town does not have any care of the customers and there is no proper customer care team to hear the customers complaints.

What thy could have done minimum was to give the item to me in 19150 since my complain was still unresolved. Instead now I am being quoted higher price.

Home Town is taking customers for a ride and not taking customers into consideration.

Please be aware of taking any products from Hometown and if possible try to avoid it.

Company: Home Town
Country: India
State: Maharashtra

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