Home Town Kolkata
Apalling Customer Service

Home Town (Kolkata) - Nothing homely about it!

It was an apalling experinece with Home Town Kolkata, when I had called the retail outlet over the phone... The customer service officer Ms Sharmistha Guha has been very curt and non-compassionate in her dealings when I enquired about basic details about the bean bags available with them.

She mentioned that the management had advised her not to provide any details over the phone and I will have to visit the store for any details.

In the era of integrated communication with time at a premium, basic details can definately be provided over phone.

Unfortunate experience from the house of Mr Biyani who I understand has changed the retailing industry in India... for the good or bad... dont know... this experience has off course not been too good...

Company: Home Town Kolkata
Country: India
State: West Bengal

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