Online Skyshop - 5 in 1 Air sofa
Defective product not replaced

I bought a 5 - in 1 velvet air sofa through telephone order on 17th May and recieved the consignment on 23rd May through Gati- docket number 489285745 by COD basis. When I started using the sofa on 23rd night after inflatting air, I felt something is jumping inside - like a rat or frog..First couple of times I did not believe myself... but when it happened 4 to 5 times repeatedly I got scared and observed the sofa set and felt the movement using a long wooden rod - as I was scared to even touch it...

On 24th morning I called up and complained to Online Sky shop call center and they told me to send a SMS request to replace the item. After the initial response, they do not take my calls anymore - nor I got any replacement till date and I wonder what to do with the sofa with some animal inside... By now it might have been dead inside... I am scared to even touch the sofa or deflate as it might be harmful to the animal inside...

Regards,

Vijayalakshmi Raman

08807081002

Company: Online Skyshop - 5 in 1 Air sofa
Country: India
State: Delhi

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