DR.AGARWAL EYE HOSPITAL
BAD SERVICE

THE COMPLAINT IS REGARDING DR.AGARWAL EYE HOSPITALS.

I visited Kolathur branch (My ref # 002573) for testing my eyes and changed my specs which has not solved my purpose. The power prescribed to me was terribly wrong. I couldnt see properly and was trying to manage for around 5 months, the same has been partially accepted by the Ashok Nagar branch by a couple of Doctors. Then I visited Ashok Nagar branch (My ref # 029957) which has given me the right readings and ordered for a-so-called BRANDED specs in the same opticals. Its just 2 months from now and I had so many scraches for which I am not the reason.

I am a constant user of specs and I dont travel much as my office is just 3 kms away from home and on a daily basis the maximum distance of drive would be 8kms & I use my helmet regularly. There is no chance of the scraches. Also, basis the opticals incharge's instuction, I used to wash only with flow water once in 2/3 days and do not use dry cloth. With such a good maintenance still I have encountered the problem. Also I have asked for day&night cooling which was not proper in the specs.

When I visited the Ashok nagar branch for raising a complaint, they have promised me that the replacement would be given by Monday evening provided I give the frame on Monday morning. When I visited the branch yesterday to know the status, nobody had a clue and they have promised me that I will get a call in the next 5 mins on the status. But they were bringing revenue of 1 rupee to the hospital by not calling me. When I CALLED they said that the Mumbai office wants to test the glasses and only then they will do the replacement. How can a patient with power of around (-2) can work/see/drive/live (I work for a Service industry) without glasses till the time the scientist tests and provides me the replacement which may drag to a week even. IS THIS WHAT SERVICE IS???

My frustation here is, how a DOCTOR or AN OPTOMETRIST can make such mistakes, rather BLUNDERS that will affect a PATIENT. If a person walks-in to the hospital for such small issues often, it clearly shows the level of service a hospital provides.

I understand that mistakes are common, but should not be in HOSPITAL services, even if it is so, the first thing is to dilute the so-called process and provide a proper resolution to the PATIENT without any delay.

If I do not get my problem resolved in the next 2 days, my voice WILL BE HEARD in the Senior Management's ears thru regulatories.

Company: DR.AGARWAL EYE HOSPITAL
Country: India
State: Tamil Nadu
City: Chennai

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