Eureka Forbes-Aquagaurd
1 year contract service

COMPLAINT

I had a 1 year service contract on 25.2.09 (CONTRACT RECEIPT No. 1615232) and expired on 24.2.10 for servicing (including the material replacement) for Eureka forbes-Aquagaurd- Classic model. Your people did the service only on 9.9.09 (after six months). But, the final service on 24.2.10 was not done and no one had visited us.

As it is an health related matter, again, yesterday (30.5.10), we have got 1 year service contract by paying Rs. 1195-00 (950/- for material 245/- for service) (CONTRACT RECEIPT NO. 17380425).

I have few concerns and the same are as under…...

1) How come Rs.950-00 is charged now against CLASSIC model where it is mentieond as Rs.900-00 in the rear side of the contract receipt for this model?

2) Aquagaurd people were supposed to do the servicing in my last contract on 24.2.10 which was expired and not done. What will you do for that?

3) Will you add left out service in the new service contract? so that, there is a justice.

4. Otherwise, will you refund the part of the money in the new contract against the old pending service job?

5) How do you solve this problem?

I want solution for this. Please confirm. I am waiting for your immediate reply. Also, please intimeate me the email ID of your manager. so that I would like to communicate on this matter and get the justice.

Regards

O.S.Rao, 9954080406

Company: Eureka Forbes-Aquagaurd
Country: India
State: Assam
City: Kamrup Metropolitan

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