ICICI iProtect
Irresponsive Customer Care and worst managed Customere grievance redressal mechanism

I write this mail in a very heartbroken state. I had applied for ICICI iProtect Life Insurance Scheme (Application number: OL00049723) and had made the payment online for the same on 24/12. I had undergone medical tests on 30/01. Even after a fortnight since my medical tests I am yet to receive any update on issuance of my policy. The online Application Tracker still shows the pending status of my medical report. I had contacted the customer care department on several occasions but my complaints have not been paid heed to. I had sent a mail at lifeline@iciciprulife.com (Call id: 30887274, Dated: 2-Feb). Other than assurance through mails and smses that someone would be calling up and helping in expediting the issuance of policy, no effort has been made to personally communicate me the reasons for the delay. I called up the customer care on 14/02 (Call Id: 31282928). A promise was made that within 3 working days, my problems would be resolved. But my problem still remains as ever and am yet to see any sincere efforts being made the company. I had also sent another mail at gro@iciciprulife.com (Interaction ID # 31506855) on 17/02 and again I was asked to wait for 3 working days. So eventually I am perpetually struck in this infinite loop of 3 days.

I am being harassed even before the policy has been issued. It sends shivers down my spine on just the thought of effort that my family members would have to put into to make the claim, God forbids, if the need arises. The irresponsibility of the company of the reputation of ICICI to provide a decent During-sales-service seeds doubts in the minds of customers about its credibility during After-Sales-Service. I am really aghast at the type of service that I have been provided to up till now and am cursing myself for getting into this dragnet. I had chosen ICICI Prudential because of its reputation in the market but am sorry to say that the company thrives on duping the middle class customers.

Being a well read person, I am very much aware of the guidelines of IRDA and the way my application has been dealt with certainly can be classified as open and shut case of harassment of customer rights. Even after passing of almost two months since the date of payment, the policy has not been issued to me whereas the advertisements claim the start of the policy as soon as the payment is made. Resorting to such cheap methods to extort money from customers speak very low of work ethics and culture prevailing in the company.

Thanks

Shashank

Company: ICICI iProtect
Country: India
State: Delhi
City: New Delhi

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