Joseph Nursing Home
Very Poor Patient Management

This complaint is about Joseph Nursing Home, situtated at 10-A, Dr. Guruswamy Road Chetpet.

Main disadvantage of this hospital is:

1- You book appointment in 30 days advance. Even after having appointment, you wont be allowed to visit the doctor on time. You will have to wait for hours say 3-5hrs and more.

There wont be much chairs to sit. Mostly you will be waiting for hours standing.

one day it was around 6pm, I came across a lady who was waiting since morning to see the doctor. She didnt even have her breakfast and lunch. She had some test it seems in the morning.

If you ask anything about this issue with the employee. They wont answer properly, instead will say to wait.

2- Patient care is very bad. The hospital is not at all bothered about the people waiting. They dont even care to infomr the patient, how long they have to wait. Employee don´ t know how to behave with patient. They will treat you in a odd way if you ask anything to them.

3- My wife had a HSG test in this hospital, which was hardly for 20 mins. HSG test is normally very painful test. We had an appointment for 10am sharp, but their wasn´ t any proper response from anyone till 12:00am. There were only two patient waiting for this test that day. Finally the test was done. My wife was the last patient to have this test. After doing this test the doctor abandoned the place, leaving her alone in the room. There was no one except me waiting in the x-ray waiting hall. This was a shocking experience to me, to see my wife alone struggling in the X-ray room to comfort herself to reach me in the waiting hall.

This test was very painful and my wife wasn´t able to stand. But there was no chairs to sit and was asked to wait for hours to see the duty doctor. After my repeated asking they allowed me to see the duty doctor. The duty doctor after seeing the report said everything is ok in test (Which I already knew by seeing the report) and asked to come after a month. For this my wife had to wait for hours.

In Conclusion:

- This hospital is overloading their appointments and creating crowd in the hospital like a fish market.

- In result they are not able to see anyone on time as their appointment schedule. People are asked to wait for hours.

- Patient care is nil.

I would like some authorities look into this.

Regards

Vijay

Company: Joseph Nursing Home
Country: India
State: Tamil Nadu
City: Chennai

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