Kaya Skin Clinic
Payment made but service not given

I understand that Kaya Training Centre gives appointments based on their requirements, but still there is no tranparency / confirmation once an appointment is confirmed.

I have taken a membership @ Kaya's Training Centre. I was asked to take that so that i can get appointments faster and easily with timings convenient to me between 8am to 9pm.

But unfortunately, leave convenience, its been 3 weeks i have been calling these guys constantly & not even got an appointment for the service.

Now my membership is about to expire on 6th June & i am nowhere as it is difficult for me to leave work on weekdays and spend a full day at Kaya.

Inspite of desperate n no. of follow ups and calls all i get to hear from different voices is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT 2 DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"

I do give the no. and as usual no calls comes. Next morning i call again sharp at 9.30 and all i hear again and again is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT TWO DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"

Also THRICE it has happened that the timings & dates conveyed to me for my other & lase services were wrong.

Again for laser this week finally when i got an appointment after 3 weeks, I was told that appointment is on Sunday. When i called the centre today morning t confirm the timing as 11 or 11.30, i was told that my appointment was today...

woooooooooowwwwww

Another goof up of your staff and my another week gone...

Now all i have to do is pay again for the services.

I was planning to go for the Kaya Bridal SErvies, but now looking at the way appointments are scheduled am actually scared of going ahead with Kaya since i might end up without any service for my Day and appointments might come later... which is of no use to me...

Company: Kaya Skin Clinic
Country: India
State: Maharashtra
City: Mumbai City

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