Mehta Hospital, Chetpet
Poor Customer experience

I had been thrice to Mehta hospital for consulting Dr. Jayaraman (Chest Medicine).

Had found the supportive staff very unfriendly and lack of proper knowledge.

Even the doctor who is supposed to come by 9am came twice around 9.45am and once by 10.20am.

The lady for registering names for visiting doctors was rude when I enquired about the late arrival of the doctor. She responded to my queries very arrogantly, giving me an impression that she could had have worked in a Government hospital before.

And the one at the Cash counter was not aware of the charges for the tests I did (ECG, Xray, Blood test etc). Every time, I was made to go back to the concerned departments to know what the cost was.

Also the personnel at Reception were unable to guide me properly. They said I can come by 8 am to do PFT but made me wait till 9.45 am (that is when ECG department was opened on 4/10).

Also right from registering my telephone number till writing my Patient ID on the file, all were with typos what I had corrected them.

I faced such poor customer experience on all three of my occasions to this hospital.

I would strongly suggest to think twice before going to this hospital.

Company: Mehta Hospital, Chetpet
Country: India
State: Tamil Nadu
City: Chennai

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