SRL Religare
Pathetic Customer Service

Hi,

I had been to SRL Religare Andheri (E) pathology lab to conduct a list of test for my lever. There was a test by the name of ABG Abdomen (sonography), before going to the lab I called them in the morning to reconfirm the same. However when I reached there I was made to understand that the doctor is not available and I have to come next day once again with 14 hours of fasting. This was very rude and had no intensions to help the customer.

Moreover there was yet another blood serum test which they earlier said the machine is not working and hence it will take a week to deliver the blood report as they run the blood sample only on Wednesday & Saturday in thier lab in goregoan. I said today is wednesday let me deliver this blood sample to your test lab so that it can go in todays run but they did not support me on this as well and they said that I will have to wait for 7 days for the report.

On top of it when I tried log in on thier site to check the status of the reports I could not log in bacuse of some issues, i spoke with one of their executive on the call center but all efforts in vein. Finally I could not log in and have to wait till I go physically and collect the report from their centre

Do we have any authority in India to challenge such behaviour of SRL Religare so that customer like me dont have to come next day with 14 hours of fasting, the behaviour of the team was very rude and I would request people not to visit SRL RELIGARE ever again for any pathology test in thier life.

Request you to please support me in passing on this message to Senior Management of SRL Religare.

Thanks

Company: SRL Religare
Country: India
State: Maharashtra
City: Mumbai City

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