Bagit
Money debited, product not delivered more than 2.5 months

I have done an online transaction on 1st June with bagittoday.com and money was debited and I got confirmation (Order Id:1006382374). When I called them after few days they said they donot see any order in the system and they need to punch it now and it would take another 3 weeks for which I told them to cancel the order and process my refund. The executive agreed and said that it would take 2-3 weeks for that and I said ok. After few days when I followed up they said they are processing it and I it would take few days for me to get the courier and again I informed them that I have cancelled the order and I had requested for the refund and they said okay sir no problem we wil refund it. Again after few days when I contact them they said Order is dispatched, and when I explained them they said they will process a credit. This is been going on for 2.5 months and everytime Iget similar reply. They have gone to extent of saying do what you want we cant help it. Cust care is not escalating it to their supervisors nor provinding any alternate contact. I have entire string of e-mails and also I have recorded one of our converation wherein they have agreed it is their fault. I told them that I am going to produce all this to leading newspaper and they said we dont care. request you to take this on priority and provide justice. This infact I understand belongs to a leading brand India Today. Please let me know what is the next course of action for me. My contact number 9703509669

Company: Bagit
Country: India
State: Andhra Pradesh
City: Rangareddy

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